Philips S5000 Series Black Head Frame Complete

This seems to be an after market rather than an original spare, and hence not necessarily the precise dimensions of the original. The hinge did not fit into the socket on the original base at all. The mouldings are not clean and have many burrs, and when the part arrived, one cutter had fallen out because the blue locking ring was loose and could not be turned, even with great force, to lock in place. The final straw was that the original smoked cutters cover would not clip on as the new frame is fractionally smaller. Rather than return it for refund and be left without an alternative, the solution was to cannibalise it for spares, transferring one of the rocker rings over to replace the broken one of the original, all 3 new cutters, and use the old blue locking rings which worked with the new rocker ring too. To do so you need to be handy with tools and confident you are up to the task. Otherwise, one would have to hunt hard for a Philips original.

Submitted by Simon on 06/01/2026 06:57:11.

Yesterday I ordered a complete Head Frame for my old shaver. It was brilliant to receive this today, just 24 hours later. But I did have a problem fitting the new part to the shaver and contacted the company on the phone, which was answered promptly and I was transferred to Andrew Warren to help me with my query. Having taken details he said he would make an enquiry and calll me back. He did ring back within a matter of minutes and advised me how to deal with the problem and was most patient with my initial slowness in applying his advice. In a very short time after we finished speaking, I was able to fit the new part and all is now well. I am writing to tell you of my appreciation both of the speed of delivery of this item but still more so of the excellent customer service I received when seeking help. One really could not ask for more. It would be great if more companies could follow your example. Kind regards, Peter MacMahon

Submitted by Peter on 20/11/2021 10:19:21.