The first set I ordered was excellent as was the service - very quick and efficient. made the husband a real smoothie. They must have thought me mad when 3 weeks later I had to order the same part again!!!! The husband had dropped one of the cutters down the sink when cleaning his shaver. I reordered one day and the cutters arrived the next day. Saved a tricky situation as we had an important dinner that night. Cutting edge in every sense of the word - well done!