Product arrived very quickly after placing the order on 24 August 2014. No e-mails reached me however. Installed the cutting head and disposed the old cutting head - just to find out that the performance was far inferior to my two year old shaver head that I had just disposed. Thought it maybe was me, so cleaned it thoroughly but to no avail - now the RQ12 needs replacing, cannot take a chance (or expense) with another replacement head, but this one just does not do the job.
I was expecting a replacement shaving heads for my HQ4 as shown on your web but the heads invoiced and received was HQ56 I found this to be confusing as no reason was given. However I unpacked the heads and they have fitted perfectly giving me a much closer shave. Thankyou